Kundan Soap

Shipping & Returns

HomeShipping & Returns

Thank you for shopping at Kundan Soap. We strive to ensure your complete satisfaction with our products. Please read this policy carefully to understand your rights and obligations regarding returns and refunds.

1. Return Eligibility
We accept returns under the following conditions:

  • Defective or Damaged Products: If you receive a product that is defective, damaged, or not as described, you may request a return within [number, e.g., 7] days of delivery.

  • Incorrect Product Shipped: If you receive a product different from what you ordered, notify us immediately.

Note: Due to the hygienic nature of personal care products, we cannot accept returns for:

  • Products that have been used, opened, or tampered with.

  • Change of mind or personal preference.

2. How to Initiate a Return
To start a return, follow these steps:

  1. Contact Us: Email us at kundansoaps@gmail.com within [number, e.g., 48 hours] of receiving the product. Include:

    • Your order number.

    • Photos or videos clearly showing the issue (e.g., damage, defect, or wrong product).

  2. Approval: Our team will review your request and notify you of the approval or rejection.

  3. Return Shipping: If approved, we will provide instructions on how to return the product. Return shipping costs may be covered by us for eligible cases.

3. Refund Process

  • Approved Returns: Once we receive and inspect the returned product, we will process your refund within [number, e.g., 7–10] business days.

  • Refund Method: Refunds will be issued to the original payment method. Shipping fees are non-refundable unless the return is due to our error.

  • Replacements: If preferred, we can replace the product instead of issuing a refund.

4. Non-Refundable Items

  • Shipping and handling charges.

  • Products that do not meet the return eligibility criteria.

5. Contact Us
For questions or assistance with returns and refunds, reach out to us:

  • Email: kundansoaps@gmail.com

  • Phone: +91-9837069427

  • Address: 11I/249/V/1 Vikram Nagar, Jalesar Road, Tedi Bagia, Near Maheshwari Hospital, Agra, Uttar Pradesh 282006

6. Policy Updates
We may update this policy periodically. Changes will be posted on this page with the updated “Last Revised” date.